FAQs
What are your shipping policies?
We ship via UPS only at this time. You will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel. If you need an order to arrive on a certain date, please provide us with that date when you place your garment order. We are not responsible for lost or stolen garment orders and we always insure shipments for the replacement cost. We charge flat shipping rates for all orders.
What costs are associated with my order?
We try hard to eliminate hidden costs, setup fees, screen charges, etc – however every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:
Professional Graphic Design and Illustration – Artwork is billed at $30/hr (If you have your design printed, this fee will go towards your order.)
Screen Charges – Screen charges are billed $20/screen for all screen print orders. A general rule of thumb is 1 screen per color and 1 screen per location.
Garment Cost + Printing – The cost of your garment and printing are combined, together this becomes the majority of the cost of your printed order. On many orders, this is the only charge on your invoice. This price varies with every garment style, order quantity, print locations, and number of ink colors per location. Please contact us for a custom quote and feel free to send over your print-ready artwork if you have it. If you still have artwork to finish or have us design, that’s not a problem either.
What is your return policy?
You have the right to cancel your purchase of any items from our website within a period of 7 calendar days after the day of delivery of the goods. We need the returned goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. We do NOT accept returns on custom or personalized orders.
Can I see what my shirt looks like before it prints?
Absolutely! We will send you an artwork approval to look at which you can approve or decline. We will not print without your approval.
**Are there any updates/changes due to COVID-19?
Yes! We are still fully functional during the pandemic while taking extra precautions to ensure the safety of our customers. However, there are severe delays in shipping in certain areas which are beyond our control. We are not responsible for shipping carrier delays nor do we have any influence on them. We do not offer refunds for orders that do not arrive by your deadline due to COVID-19 delays. With current delays, deliveries are averaging 11-14 days in affected areas.. Please be sure to order your items at least 2-3 weeks in advance in order to ensure timely delivery. In addition, we no longer offer USPS shipping due to severe delays and lost packages. UPS is now our only shipping provider.
What is your production time?
All of our products are made in house and guaranteed to be produced within 3-5 business days for orders placed online unless you are otherwise notified of a delay. Production time varies for custom orders and can take up to two weeks based on complexity and quantity. Shipping times are separate and based on the method of delivery chosen by the customer. Turnaround time begins when artwork is approved and your order is paid in full.
What are your payment policies?
We do require invoices and custom orders to be paid in full up front. On orders that exceed 50 items, a 50% deposit is collected at the time the order is placed, and the remainder is paid upon completion of the order. Please remember, your order is not officially placed until your artwork is approved and payment is received.